Demo
Multi Media and Screen Recording Solutions
In today’s computer centric world, organizations make substantial investments in software applications to assist agents in interfacing with customers. The CRM (Customer Relationship Management) applications come with varying levels of complexity that can easily confuse agents that ultimately degrades the callers’ satisfaction level. Reduced customer satisfaction severely affects the profitability of the contact center.
Supervisors in the contact center can utilize Digital Speech screen recording capabilities to monitor the CRM proficiencies of their agents. By reviewing the agents recorded screen activity along with the with the recorded agent-customer phone call, the supervisor now has a clear picture of the agents ability to efficiently navigate through out the CRM application. Our screen recording technology automatically synchronizes the recorded screen activity with the actual recorded agent-customer phone call. The unified recording is replayed for the reviewer in full motion video format.
Supervisors in the contact center can utilize Digital Speech screen recording capabilities to monitor the CRM proficiencies of their agents. By reviewing the agents recorded screen activity along with the with the recorded agent-customer phone call, the supervisor now has a clear picture of the agents ability to efficiently navigate through out the CRM application. Our screen recording technology automatically synchronizes the recorded screen activity with the actual recorded agent-customer phone call. The unified recording is replayed for the reviewer in full motion video format.
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