Voice Transaction Application

When you gather information from telephone callers with the WinSeries Voice Transaction Application (Q&A), the calls are handled quickly, thoroughly and professionally, and you can schedule the information processing to maximize employee productivity.

Voice transactions may be used by employees calling about benefits, customers registering warranties, workers filing production reports, customers ordering stock items that require quick response and accurate information. The  WinSeries Voice Transaction Application handles those calls 24 hours a day, 365 days a year. It frees you from the scheduling nightmares of not having enough attendants to book incoming business, or paying too many attendants to monitor lines that are not busy.

The WinSeries Voice Transaction Application also assures you of uniformity and completeness. Once you've recorded the right questions, you're certain that every question will be asked of every caller. Complete information means fewer call backs and fewer errors, yielding greater efficiency and productivity.

Callers to designated numbers are greeted by an explanatory message, then a series of questions followed by pauses to allow the callers to respond. If callers do not know what information they'll be asked, the greeting can include a request such as: "Please have your membership number and expiration date ready or, if you do not know your account number, please check with your customer representative and call us back at your convenience".

You can set your WinSeries Voice Transaction Application to ask as many or as few questions as necessary. After all the questions are asked, your system can inform callers about what happens next, such as: "Thank you, your warranty has been recorded and you will receive your certificate from Digital Speech Systems in two weeks. If you require further assistance, please dial 0".

At the end of each session, the system formats the caller's responses into one message and stores it until it can be processed. All day, every day, the WinSeries Voice Transaction Application gathers the information your organization needs efficiently and effectively.