Unified Messaging

Voicemail, email, and faxes

 
     
 
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Unified Messaging

Why should you have to go to one application for your e-mail and another for your voice messages? WinSeries Unified Messaging application displays all your messages in your Microsoft Outlook™ In-box. The latest e-mail or voice message is just a mouse click away. And, with our additional Unified Messaging add-in components such as Visual Call (screen pops w/caller-id database lookup) you can have even more control and functionality than ever. You can even configure some of your voicemail box features right  from your Microsoft Outlook™ In-box.  Click here for screen shots.

 

  • Unified Messaging Application Components
    • Visual Messaging:  Standard component of Unified Messaging application. Allows the user to receive, playback, copy, forward and delete voicemail messages from within their Microsoft Outlook™ In-box. Also provides access to allow the user to program certain mailbox features such as pager notification and distribution lists.
       
    • Visual Call: Optional component that provides user's with "screen pops" (a pop-up window when an incoming call is received). The screen pop can play the callers name or display the Caller-ID information and give the user the option of taking the call, transferring the caller to the users mailbox or system operator, or telling the caller to hold.
       
    • Database Lookup: Optional component that is used in conjunction with the Visual Call component that can display the caller's database record from the Microsoft Outlook™ contacts or ACT™ database.
       
    • Message Monitoring: Standard component of Visual Messaging that allows the user to perform real-time monitoring of a callers message as it is being recorded and optionally interrupt the recording and connect to the caller. Sometimes referred to as "personal answering machine emulation".
       
    • Mailbox Configuration: Standard component that allows user's to control and program the listed  features and capabilities of their mailbox from their desktop:
    • Mailbox feature options such as message deletion confirmation, automatic date/time stamp, etc..
    • New message notification out-dial pager/telephone sequences
    • Personal message distribution lists
       
    • Remote Internet Access: Standard component that allows user's to retrieve their voice and fax messages when out of the office via the internet.

 


 

 

 

 

 

  
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