Telemark

The TELEMARK® out-dial broadcast application can be used to program the WinSeries voice server to perform out-dials to a pre-defined list of telephone numbers and then if a successful connection is made it can play pre-recorded announcements, connect the party to an agents extension, prompt the connected party to respond to questions via voice or DTMF and route the call to any other mailbox or audiotext box in the system. The WinSeries system administrator can schedule the out-dials without interruptions of regular voice and fax messaging operations.

 

How does TELEMARK^® work?

 

Using a Word Processor you prepare the Telemarketing Broadcast Control File (TBCF) in ASCII format and store it on a floppy disk. This file contains a list of destination phone numbers, the desired scheduled start and stop times to control when the out-dials will occur and the mailbox/extension number that the connected party will be sent to. This mailbox could be an audiotext mailbox that plays a greeting and gives the connected party choices, an extension only mailbox that would transfer the call to an agent, or a voice message only mailbox that prompts the caller Upon completion of the Telemarketing operation the system will generate call delivery reports including delivery status, number of retries, etc. The TBCF can contain one or multiple lists of destinations.

 

You can specify delivery day(s) and time windows, for instance, after working hours to use lower long distance rates. The floppy disk is placed in the floppy disk drive to start the broadcast operation.  The WinSeries system utilizes "phone line mode sharing" and can support simultaneous broadcast on all voice lines connected to the WinSeries System, 24 hours a day, 7 days a week.