Technical Support
Digital Speech
Systems offers various options for you to choose from for your
technical support needs.
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Live technical support during business hours:
- Free Support. This option is FREE to:
- All systems that are still within their respective warranty period.
- All dealers and distributors who are participating in our "DSSI Authorized Dealer Partner Program" by having signed a valid Authorized Dealer agreement.
- All end users that have a valid DSSI Maintenance Contract.
- Service Dealer Support: This support option applies to dealers who are not part of the DSSI Authorized Dealer Partner Program. This type of support is billed at a rate of $150.00 per hour during normal business hours. After hours the rate is $200.00 per hour with a one hour minimum. Unless billing terms have been pre-arranged, all charges must be pre-paid with a credit card prior to receiving support.
- Direct End User Support: This support option applies to end users whose systems are out of warranty and do not have a valid DSSI maintenance contract or whose dealer that they originally purchased the system from is no longer servicing their system. This type of support is billed on a per incident fee of $400.00 during normal business hours. This provides up to 2 hours of technical support. Additional hours of support would be billed at $200.00 per hour. Unless billing terms have been pre-arranged, all charges must be pre-paid with a credit card prior to receiving support.
You may reach Technical Support by dialing (972) 235-2999 ext. 2
Our normal business hours are Monday through Friday from 8:30 AM to 5:30 PM, Central U.S. Standard Time.
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24 hour call back support:
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Request support via e-mail. You may click here send us a request for support via e-mail and we will attempt to answer your questions as quickly as possible. NOTE: Please allow at least 24 hours for responses to be received via e-mail.
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Online Support:
- This
options is available to all Authorized Dealers and end
user's who have valid maintenance contracts. In our
on-line support area you will be able to:
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Submit and track support issues
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Receive Live Support during our normal working hours
- Download and view technical documentation
- View the latest product
news and search our support knowledge base.
- In order
to gain access to the on-line support area you must
first register and receive approval to access the site.
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