Support

• Free Support. This option is FREE to: 
  • All systems that are still within their respective warranty period. 
  • All dealers and distributors who are participating in our "DSSI Authorized Dealer Partner Program" by having signed a valid Authorized Dealer agreement. 
  • All end users that have a valid DSSI Maintenance Contract. 
     
• Service Dealer Support: This support option applies to dealers who are not part of the DSSI Authorized Dealer Partner Program. This type of support is billed at a rate of $150.00 per hour during normal business hours. After hours the rate is $200.00 per hour with a one hour minimum. Unless billing terms have been pre-arranged, all charges must be pre-paid with a credit card prior to receiving support.
   
• Direct End User Support: This support option applies to end users whose systems are out of warranty and do not have a valid DSSI maintenance contract or whose dealer that they originally purchased the system from is no longer servicing their system. This type of support is billed on a per incident fee of $400.00 during normal business hours. This provides up to 2 hours of technical support. Additional hours of support would be billed at $200.00 per hour. Unless billing terms have been pre-arranged, all charges must be pre-paid with a credit card prior to receiving support. 

You may reach Technical Support by dialing (972) 235-2999 ext. 2

Our normal business hours are Monday through Friday from 8:30 AM to 5:30 PM, Central U.S. Standard Time. 

• This option is FREE and only available to: 
  • Dealers and distributors who are participating in our "Authorized Dealer Partner Program" by having signed a valid Authorized Dealer agreement. 
  • End users that have a valid Maintenance Contract with a 24 hour support option.

   

  You may reach Technical Support after hours by dialing (972) 235-2999 ext. 2 and leaving a message in the emergency support mailbox. A technician will typically call you back within one hour.

• This options is available to all Authorized Dealers and end user's who have valid maintenance contracts. In our on-line support area you will have access to:
  • Technical documentation
  • FAQ's
  • Technical bulletins
  • Our Software archive
  • And various other support resources
• In order to gain access to the on-line support area you must first register and obtain a valid "User ID" and "Password" from Digital Speech Systems. Then you may login using the form below.