Demo
Technical Support
Digital Speech Systems offers various options for you to choose from for your technical support needs.
- Free remote technical
support is available during our
normal buiness hours for all
Authorized Digital Speech
Systems Dealers and Distributors
per the terms of the authorized
dealer contract and for all
systems that are still under
warranty or for sites that have
an active maintenance contract.
- After hours "Call Back"
emergency support is available
at no charge for all Authorized
Digital Speech Dealers and
Distributors or for systems that
have an active maintenance
contract that includes 24 hour
support. All other requests will
be billed at twice the current
time and material rate. When
leaving an emergency call back
request you will receive a call
from one of our on-call
technicians within 1 hour.
- Email support: You may
click here to submit a
non-emergency support question
via email. Please allow at least
1 business day for a response.
- Onsite Support: While most
technical issues can usually be
resolved remotely we do offer
onsite support on a time and
material basis plus travel
expenses. In some cases Digital
Speech Systems may elect to send
a local technician from one of
our Authorized Dealers or
Technology Partners to your
location.
- Online Support Portal: COMING SOON!
Our online support portal is available to Authorized Digital Speech Systems Dealers and Distributors and Customers who have an active maintenance contract. You must register and be approved in order to login to our support portal. Once you have logged in you will have acess to a variety of services and resources including submitting and reviewing support tickets, documentaion and software updates, and live chat support.
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