Over the years, Digital Speech Systems has built a reputation for innovation and providing leading edge solutions at a very competitive price. Our WinVCL digital call logger/ recorder is a versatile Windows 2003/XP-based enterprise solution that offers a wide range of recording, playback and archiving capabilities.

 

Call Recording for Call Centers: The WinVCL can play a vital role in call centers and enterprise operations by helping them get more out of their communications infrastructure while providing optimum service to their clients. 

• Click here to download our WinVCL Commercial Business call recording system brochure (pdf format)

Call recording for Public Safety: We are also compliant with key 911 Call Center, Police, EMS, Public Safety and Homeland Security call recording regulations.

 

• Click here to download our WinVCL Public Safety call recording system brochure (pdf format)

 

APPLICATIONS: The WinVCL is an important and critical tool for enterprises such as finance companies, insurance companies, customer service call centers, law firms, health care operations, public safety entities, government agencies and command & control facilities. Typical uses include:

·         Transaction Verification

·         Quality Assurance and Monitoring

·         Loss Protection

·         Productivity Improvement

·         Reducing call center staffing expenses

·         Training and Efficiency     

·         Regulatory Compliance

·         Building brand recognition

·         Gaining competitive advantage

BASE SYSTEM CONFIGURATION: A Standard turn-key WinVCL system includes:

·         8 to 256 recording channels

·         41,000 hours of recording storage space

·         Hot-swappable redundant mirrored (RAID1) disk drives

·         Archiving to internal DVD

 

110,000 hours of recording storage space,  redundant power supplies, and Second DVD drive are optional.

INTEGRATIONS: The WinVCL digitally integrates with over 100 industry-leading PBX and VoIP phone system manufacturers including:

·         Avaya                     ●    Panasonic      

·         Nortel                     ●    Siemens

·         Cisco                     ●    Aspect ACD

·         NEC                       ●     Ericsson

 

The WinVCL also integrates with industry-leading radio system manufacturers including:

·         Motorola                ●     Uniden           

·         Kenwood               ●     Cobra

 

AVAYA DevCONNECT GOLD PARTNER: As an Avaya DevConnect Gold member, our solution has been certified for compliance with Avaya AES server and Communications Manager.

 

             

 

CONNECTIVITY: The WinVCL directly connects with:

• T1/ E1/ ISDN trunk lines

•  VoIP phone systems

•  Analog CO trunk lines

•  Analog or Digital PBX stations

• Radio system analog outputs 

The WinVCL also offers Supervisor Workstations licenses for remote play of recordings and Live Call Monitoring via a LAN network or Internet connection. 

 

CTI Links: The WinVCL can capture call information from an ANI/ALI server and add that information to the call record as a searchable field

 

FEATURES: Click here for a description of some of the important features of the WinVCL call logger system.

SCREEN SHOTS: Click here to view some WinVCL screen shots..