Auto-Attendant Application

Only 25% of all business calls are completed on the first attempt, but with the Auto-Attendant application you make the right impression on 100% of your callers!

Quickly and courteously the WinSeries Auto-Attendant greets your callers and requests an extension. If their party is unavailable, callers can hold, leave a message, dial another extension or transfer to the operator. Callers who don't know the extension they need or with whom they wish to speak can be provided with a menu or transferred to the operator.

In every case, callers choose from options you've selected, they hear messages you and your employees have composed and their calls are routed quickly, efficiently and courteously. Seven days a week, twenty-four hours a day, the WinSeries Auto-Attendant makes the right first impression for your organization.

You can assign the Auto-Attendant to special 800 lines or "company only" lines or, if you prefer, the Auto-Attendant can be placed behind the operator's console and activated whenever the call load reaches a predetermined level.

The  Auto-Attendant routes calls almost any way you'd like. Callers can be asked for a zip code, account number, area code or many other identifiers, or they may be given a selection of departments. For example, the Auto-Attendant may say: "For sales, press 1; for service, press 2; for product information press 3; if you require further assistance, press 0 and our operator will help you."

The WinSeries Auto-Attendant treats each extension individually. For each user, it can provide call screening, message only, call forwarding, mail box queuing, and do not disturb features. Again, you and your organization set the standards for how calls are handled.